How to Become an (Information Technology) IT Support Technician


IT support engineers provide consulting and technical assistance to help people use software and computer efficiently.


Nowadays, the computer is an essential part of everyday life, but when problems with software or hardware arise or a network problem occurs, most people cannot solve the problems themselves. It shows the value of an IT support engineer who helps computer users find solutions to their problems.


At the heart of Bristol, IT recruitment specialist Randstad Technologies has extensive experience in providing high quality IT support engineers to blue-chip companies across the country. But what does it take to work in IT support?

Description of the IT Support Engineer post

You must have extensive knowledge of the operating system and be familiar with the functionality of hardware and software as well as the network. Being a good communicator is crucial. How can you explain your problems and solutions to other people who may have little technical knowledge?


The work can be done remotely on a company website or by e-mail, telephone or web-based applications. No day is the same, but could include:


  •         Find out why a malfunction has occurred
  •         Modernization of existing and configuration of new systems
  •         Attachment equipment, including peripherals such as scanners and printers
  •         Recording the problems and solutions to be referred to in the future
  •         Be responsible for training customers in new applications or software systems.
  •         IT support engineers need to be able to solve problems, prioritize, and meet pressured deadlines. A methodical, patient approach is needed as well as the ability to work either as part of a team or alone. The average IT support technician job salary is £ 25,000.
  •         Gain experience in supporting computer systems and networks


Get ready for a career as an IT support engineer with this 18-hour certification program. Become familiar with the installation, configuration, maintenance and troubleshooting of your computer hardware, operating systems, and core network infrastructure and learn how to provide high quality support to the end user. The program prepares you for the IT bases CompTIA IT, A +, Network +, HDI Desktop Support Technician and ITIL Foundation certification exams. They qualify for entry-level jobs as technicians and network support technicians and service personnel.


Take courses in business software packages, IT fundamentals, A + hardware, A + operating system technologies, computer networks and service / service management. All courses are taught by multidisciplinary faculty who are experts in their field. Many courses are offered online or in mixed formats, giving you additional flexibility.

Work environment

IT support engineers work from Monday to Friday between 37 and 40 hours per week. Some technicians work in shifts that cover evenings and weekends. Although technicians spend most of their time in their offices, they often visit company departments to solve problems or travel to meet customers.

Entry requirements

To become an IT support engineer, you need to have a deep understanding of computer systems. The courses you can attend to acquire relevant knowledge include:

Level 1 PC maintenance certificate

Level 2 certificate or diploma in support of ICT systems

Level 2 certificate in ICT systems and principles

Level 2 diploma in ICT competence

Alternatively, you can complete training in information and communication technology in your area.

Employment opportunities

Key employers for IT support engineers include:

  •         Local authorities
  •         National Health Service
  •         Financial services companies
  •         IT companies.

Once you have enough experience as an IT support technician, you can progress and become an IT supervisor or manager.


Finally, over 24,000 jobs will be available to engineering and engineering technicians over the next six years. This is a large number that should encourage all aspiring IT technicians to continue working for the required qualification. Career opportunities are also available for determined technicians and workers.