$18.88 hourly
Navajo Technical University
Crownpoint, NM, USA
JOB PURPOSE:
Provides end-user support, information systems hardware and software installation and maintenance, troubleshooting, network services, systems or production support for Navajo Technical College. Provides essential training for faculty and staff.
This position description indicates in general the nature and levels of work, knowledge, skills, and abilities. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required or assigned to this position.
JOB DUTIES & RESPONSIBILITIES:
Responds to customer inquiries that come in via phone, e-mail, voice mail, fax, and in person.
Satisfies customer needs and manages expectations by resolving issues through one or more of the following: coaching and supplying ’how-to’ instructions, troubleshooting problems, providing IT related information, and/or providing options and workarounds.
Administers end-user workstations and supports end-user activities...