Café Manager

  • United Tribes Technical College c/o Human Resources Department
  • United Tribes Technical College, University Drive, Bismarck, ND, USA
  • Oct 04, 2019
Full time Customer Service

Job Description

Position Title: Café Manager

Department: Athletics

Reports Directly To: Athletic Director

Status: Exempt; 12 Months

Salary: DOE

 

Summary of Duties:

  • Cafe Manager to organize daily operations and motivate staff to provide excellent customer service.
  • Manage day-to-day operations of the cafe
  • Hire and train new wait staff and baristas
  • Assign rules and responsibilities to employees for operational effectiveness.
  • Train employees on drinks preparation and proper use of coffee equipment
  • Obtain customer feedback and make appropriate business developments or changes to meet customer needs.
  • Identify and address issues in Cafe performance
  • Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
  • Maintain updated records of daily, weekly and monthly revenues and expenses
  • Add new menu items based on seasonality and customers’ preferences (for example pumpkin spice coffee drinks)
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
  • Ensure all cafe areas are clean and tidy
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation
  • Other duties as assigned.

 

 Supervisory Responsibilities:

 Assistant Manager

 

Working Conditions:

Normal working hours are from 7:00 am – 3:00 pm Monday – Friday

 

Physical Demands:

  •  Must be able to go up and down stairs
  • Must be able to lift 25 lbs

 

Minimum Qualifications:

  • High school diploma
  • Additional certification (e.g. in Business Administration or Hospitality) is a plus but not required

 

Knowledge and Skills:

  •   Work experience as a Cafe Manager or Barista
  • Communicate clearly with all employees to ensure effective store operations.
  • Hands-on experience with professional coffee machines
  • Good math skills
  • Availability to work within opening hours (including weekends and holidays)
  • Excellent communication skills with the ability to manage and motivate employees
  • Customer service skills

 

Additional Information:

United Tribes Technical College is an Equal Employment Opportunity.  The applicant is responsible for providing proof of enrollment in a federally recognized tribe if Indian preference is claimed. The applicant is responsible for providing a copy of his/her United States Government Form DD214 or his/her honorable discharge certificate from any branch of the military service if veteran’s preference is claimed. Failure to provide proof will result in loss of Indian or veteran preference in employment.

 

APPLICATION DEADLINE:  October 16, 2019 at 5:00 p.m.  Interested applicants should submit a completed UTTC application, cover letter, resume, and unofficial copies of transcripts to hr@uttc.edu or Human Resources Department, United Tribes Technical College, 3315 University Drive, Bismarck, ND 58504.    NOTE:  Applications and supporting documents received after the closing date and time of a job posting will NOT be considered.  Upon selection, the applicant is responsible to obtain and complete a Transcript Request Form from the last institution attended.  The applicant will submit the completed form to the Human Resources Department.  The Human Resources Department will cover any fees required to obtain official transcripts.