Director of Technology Operations

  • California State University, San Bernardino
  • San Bernardino, CA, USA
  • Aug 13, 2019
Full time Education Executive

Job Description

California State University, San Bernardino

Director of Technology Operations

California State University, San Bernardino’s (CSUSB) Division of Information Technology Services (ITS) is looking for a Director of Technology Operations. Come join our dynamic and collaborative team!

What you’ll do

The Director of Technology Operations is responsible for the operational planning, infrastructure strategy and roadmap, and overseeing CSUSB’s core IT infrastructure. You will forecast skill and competency needs and develop a forward-looking technology workforce to enhance and transform service delivery at CSUSB.

You’ll work across teams, with stakeholders, and with third party vendors to get projects done. Our projects involve assessing and implementing a wide variety of technologies -- from cloud migration to software/hardware solutions to infrastructure and capital projects -- and vary in complexity, so you’ll always have different and interesting things to do! Vendor relationship management is also key; you will negotiate schedules, resources, and product/service quality to ensure success.

This position requires the ability to be inclusive, open-minded, and flexible when promoting teamwork or handling conflicts, while being innovative when developing fresh ideas and solutions. You’ll get to flex your business analysis skills in this role, too, analyzing trends, making decisions and recommendations on preventing or resolving problems – all while taking into account facts, goals, constrains, and risk.

CSUSB is growing and the ITS division has been undergoing a transformation, so you’ll have a tremendous opportunity to help shape our ‘next generation’ infrastructure. As a member of the leadership team, we’ll expect you to lead the two departments in realizing our mission to “support student, faculty, and staff success and enhance operational efficiency” and contribute positively to our people-first culture of fairness and equity, collaboration, transparency, innovation, and accountability.

Join us!

Want to join the CSUSB’s world-class ITS team? Fantastic -- we’re excited to have you! We hope that you’ll bring the following experience to the role:

  • Bachelor’s degree and at least five years of experience in technical project management, IT, or related disciplines; three years of supervisory experience
  • Demonstrated ability to manage complex projects, analyze processes, industry trends, and methods of information technology management
  • Exceptional interpersonal and communication (written and oral) skills
  • Commitment to working collegially and collaboratively in an inclusive and diverse environment
  • Business acumen and the ability to manage human, fiscal and information resources strategically
  • Ability to develop and sustain effective relationships with team members and partnerships at all levels of the organization, whether administrative, technical, managerial, or leadership
  • Strong analytical skills to evaluate data, interpret trends, and make decisions or recommendations
  • Experience working with one or more cloud service platforms such as Amazon Web Services, Azure, and/or Google Cloud Platform

We know that no one can have it all, but if you do have one or more of these additional certifications, experiences, and/or skills…that would be amazing! If not, that’s okay too – you’re great just the way you are.

  • Advance degree and/or technical certification such as cloud architecture
  • Project management professional (PMP) and/or IT certification such as ITIL
  • Experience leading a team in higher education or a collective bargaining environment
  • Ability to handle multiple projects simultaneously, effectively manage time, prioritize tasks, and appropriately escalate issues
  • Ability to communicate technical concepts to non-technical audiences

For a complete list of qualifications and to apply for this position, please go to:

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.