IT Technician

$17.41 hourly
  • Tohono O'odham Community Collge
  • Sells, AZ, USA
  • Jun 24, 2019
Full time Education

Job Description

Job Title:       IT Technician

Reports To:  GEO:SMART Project Director

Status:           Full-time/ Regular/ Hourly

Salary:           $17.41 an hour

 

SUMMARY: The IT Technician is responsible for performing complex IT support functions that could include troubleshooting and repairing hardware and software problems; performing simple and complex installations and updates; training and supporting system users; monitoring and maintaining databases; and creating procedural documentation. The technician will support the T-So:son (Our Core Values) including T-Wohocudadag – Our Beliefs, T-Apedag – Our Well-Being, T-Pi:k Elida – Our Deepest Respect and I-We:mta – Working Together.

ESSENTIAL DUTIES:

  • Oversees the day-by-day operations of GIS units and Esri and related GIS software;
  • Installs, maintains and repairs GIS components to ensure the equipment is operating at peak efficiency. Relies on knowledge and professional discretion to achieve goals;
  • Communicates with TOCC’s IT staff and the GEO:SMART IT Technician, operating the GIS equipment in conjunction with TOCC’s technology infrastructure;
  • Makes recommendations for products and service enhancements, monitors device security, maintains systems and troubleshoots a variety of issues;
  • Assists end users in resolving hardware and software issues by fielding telephone calls and emails, replying promptly, diagnosing problems, and performing troubleshooting activities;
  • Documents, tracks and monitors the problem to facilitate a timely resolution;
  • Relies on established guidelines and instructions to perform daily job functions;
  • Interacts with staff and students to fulfill project needs related to GIS, document communication and resolve issues;
  • Relies on specialized knowledge and professional discretion to achieve goals;
  • Performs other duties of similar nature or level.      

TRAINING AND EXPERIENCE:

Minimum Qualifications:

  • Associate's degree from an accredited college or university with a degree in computer science, information technology, web design, programming, or related field; and related two to four years of IT experience.

Additional Consideration May Be Given To Individuals with the Following Qualifications:

  • Ability to speak and understand O’odham and/or Spanish.
  • Knowledge and understanding in the history and contemporary issues facing Native peoples. 

LICENSING REQUIREMENTS

  • Valid Arizona Driver’s license with no DUI's or major traffic offenses within the past year.

KNOWLEDGE:

  • Computer programming languages;
  • Industry tools and processes;
  • Website and technology analysis and design principles;
  • Client/server environments;
  • Networks; Cisco
  • Operating systems; WindowsOS, Apple iOS, Apple OS X, and Linux.
  • Research methods;
  • Customer service principles;
  • Applicable hardware and software.

SKILLS:

  • Analyzing problems and recommending appropriate solutions;
  • Communicating technical information to a non-technical audience;
  • Testing and debugging applications;
  • Providing customer service;
  • Designing websites;
  • Conducting research;
  • Troubleshooting technological problems;
  • Programming applications;
  • Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, and the public sufficient to exchange or convey information and to receive work direction.

WORK ENVIRONMENT:

TOCC is a tribal college located on the Tohono O’odham Nation, 60 miles west of Tucson. The IT Technician will work closely with members of the Tohono O’odham Nation within a multicultural setting.

BENEFITS

The College offers a comprehensive benefit package and 401(k).

HOW TO APPLY

Applications are available on line at www.tocc.edu. Interested applicants must submit a completed TOCC application for employment, resume, related degrees, transcripts, certificates, a list of three references (name, position, organization and work phone numbers), and three (3) letters of recommendation dated within the past twelve months.  If claiming Indian Preference under Tohono O’odham Ordinance 01-85, submit a copy of certification or enrollment card and/ or if claiming Veteran Preference, submit a copy of the DD214 form to:

TOHONO O’ODHAM COMMUNITY COLLEGE

ATTENTION:  HUMAN RESOURCES

P.O. BOX 3129

SELLS, AZ  85634

VOICE (520) 383-0049

FAX (520) 383-0029

 

"This institution is an equal opportunity provider and employer."