Participation Coordinator- Tribal Vocational Rehabilitation

OPENING DATE:    March 28, 2023

REVIEW DATE:       Extended to May 2, 2023

CLOSING DATE:     Open until filled

LOCATION:              Main campus

SALARY:                    DOE

The salary placement upon hire will be based on the selected candidate’s education and relevant work experience as outlined in the job announcement, and the established salary schedule for the position.

Scope of Work

The Tribal Vocational Rehabilitation (TVR) Institute at NWIC is funded through a partnership with the American Indian Vocational Rehabilitation Training and Technical Assistance Center (AIVRTTAC) at Northern Arizona University. The Institute offers training in tribal vocational rehabilitation to current and potential personnel in American Indian Vocational Rehabilitation Services (AIVRS) projects across the U.S. The Participant Coordinator is the primary point of contact for students, and assists students and faculty with instruction and Canvas.

Essential Duties and Responsibilities

1.      Establishing and maintaining email or phone contact with students;

2.      Assisting potential and incoming students and their supervisors with Institute information and the College admissions process;

3.      Coordinating with Admissions, Enrollment, and Student Accounts for student registration, withdrawal, and invoice concerns;

4.      Providing student advising for TVR Institute classes and the TVR concentration in the CARE bachelor’s degree in Human Services;

5.      Conducting an intake with each student at entry and maintaining a spreadsheet of student data, required accommodations, and enrollment information;

6.      Acting as the primary contact between students and faculty, when needed;

7.      Coordinating with IT and eLearning to troubleshoot technology issues;

8.      Preparing the quarterly Institute newsletter and maintaining the Institute web pages;

9.      Setting up courses in Canvas each quarter and assisting faculty and students with Canvas, Zoom, and access issues;

10.  Monitoring new faculty and class sessions as needed or when class issues arise;

11.  Designing brochures/flyers/posters and program outreach activities;

12.  Maintaining Student Advising Circle and Faculty Circle in Canvas;

13.  Assisting with Institute data collection and evaluation activities;

14.  Hosting quarterly faculty check-in meetings to ensure classes are running smoothly, to provide faculty with training and resources, and to gather feedback on ways to update and improve TVRS classes;

15.  Partnering with the American Indian Vocational Rehabilitation Training and Technical Assistance Center (AIVRTTAC) to provide training opportunities to AIVRS programs;

16.  Assisting the Institute Director and Assistant Institute Director when needed; and

17.  Other duties as assigned.

Required Qualifications

·         Bachelor’s degree in Education, Human Services or a related field;

·         3 years’ experience in student coordination or student support services;

·         2 years’ experience providing customer service successfully;

·         Experience working in tribal communities;

·         Demonstrated ability to work with diverse populations;

·         Ability to travel to travel to conferences or training sites; and

·         Demonstrated organizational skills.

Other Qualifications

·         Experience maintaining website content

·         Experience using Canvas

Supervisory Responsibilities

None

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics or in emotional situations.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and within budget; manages daily and project activities.

Interpersonal Skills - Listens to others without interrupting; focuses on solving issues, not blaming; maintains confidentiality; keeps emotions under control; remains open to others' ideas and tries new things.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; participates in, and respects, the research team’s discussions and process; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Ethics - Treats all people with respect; demonstrates respect for Tribes and Tribal-based institutions; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; works long hours when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Required Skills

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should be proficient in the use of Spreadsheet software, especially creating and managing Excel spreadsheets; using MS Word for word processing software, Windows applications and IBM-compatible computers, using Outlook, and searching the Internet.

Other Skills and Abilities: Strong communication and independent working skills. Ability to navigate government grant rules and compliance. Experience working in a Tribal environment with Native communities; sensitivity to Native American people and cultural customs.