Job Title: Student Support Specialist I
Reports To: Registrar
Status: Full time / Regular / Non Exempt
Salary: $17.00 an hour
SUMMARY: The Student Support Specialist will perform a variety of services in specialized areas for students and provide support services related to the college programs. Oversees general support for Tohono O’odham Community College in all aspects of enrollment management services including admissions, registration, advising, and assessment. Serves in the capacity of student services generalist, responding to inquiries regarding programs, degrees, certification and general academic issues from students, faculty, staff, and the general public.
Requirements
ESSENTIAL DUTIES:
- Directs incoming and returning students to an assigned student service, which may include admissions, enrollment, and/or other student service related programs.
- Assists students with registering for classes; planning schedules to meet student needs in accordance with program requirements and reviewing the course catalog.
- Assist the Academic Advisor with advising returning students who have an established program of study.
- Once the Academic Advisor has completed an official transcript evaluation, the Student Support Specialist will complete the credit transfer transaction.
- Assist as needed with Student Services Retention efforts.
- Represents the College at a variety of meetings, public events, training sessions, on committees, and/or other related events or groups in order to receive and convey information; assists with coordinating College advising, enrollment and registration offerings.
- Compiles, reviews, and analyses a variety of data and information; determines programs successes and deficiencies and recommends appropriate actions.
- Performs other duties of a similar nature or level
TRAINING AND EXPERIENCE:
Minimum Qualifications:
- Associate's degree in education, business, or closely related field; and two to three years of general clerical, office support, or enrollment experience.
Additional Consideration May Be Given To Individuals with the Following Qualifications:
- Bachelor’s degree in education or related field.
- Ability to speak and understand O’odham and/or Spanish.
- Knowledge and understanding in the history and contemporary issues facing Native people.
LICENSING REQUIREMENTS:
- Valid Arizona Driver’s license with no DUI's or major traffic offenses within the past year.
- Must successfully pass a Background Check.
KNOWLEDGE:
- Applicable academic programs, financial aid, internships, careers, -, and/or other related programs;
- Mathematical concepts and practices;
- Applicable Federal, State, and local laws, rules, regulations, policies, and procedures;
- Public relations principles.
SKILLS:
- Providing academic advisement services;
- Basic data entry knowledge
- Providing program support;
- Using a computer and related software applications;
- Compiling and reviewing data and information and making sound recommendations based on findings;
- Maintaining confidentiality;
- Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
