System Support Technician/Analyst

$30.59 - $37.18 hourly
  • Ilisagvik College
  • 100 Stevenson Street, Utqiagvik, AK, USA
  • Sep 12, 2022
Full time Information Technology

Job Description

REPORTS TO: Information Technology Manager

WORK SCHEDULE: Monday through Friday 8:30pm - 5:00pm

COMPENSATION: $30.59 - $37.18/hour + Benefits, Non-Exempt Position

Iḷisaġvik College is rooted in the ancestral homeland of the Iñupiat. As an institution, we are “Unapologetically Iñupiaq.” This means exercising the sovereign inherent freedom to educate our community through and supported by our Iñupiaq worldview, values, knowledge, and protocols. The Iñupiaq way of life is woven into our curriculum, programs, activities, and daily interactions within Iḷisaġvik College and our community partners.

SUMMARY OF POSITION: 

The System Support Technician plans, conducts, and coordinates College’s electronic office system operations which may include client endpoints, servers, fax, printers, electronic mail, on-line and internet resources, local area networks (LAN), and standard software products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Interacts with users to resolve software and hardware issues.
  • Performs regular upgrades to ensure systems remain updated.
  • Maintains knowledge of industry standard practices, office automation technology, and office operational requirements.
  • Adheres to, monitors, and assists in the development of office automation equipment, software, resources, and standards of practice.
  • Responsible for daily Call Center and Helpdesk operations.
  • Resolve issues or escalates as appropriate.
  • Provides first and second-level end-user support for Microsoft applications and operating systems.
  • Diagnoses and resolves hardware, applications, VoIP, and operating systems concerns.
  • Offers timely technical support and teaches users how to utilize the College’s electronic office system.
  • Assists users with network environment connectivity issues.
  • Keeps users informed regarding status of open issues.
  • Keeps records of repairs and fixes for future reference.
  • Complies with College policies, procedures and administrative directives, as well as state, federal, and local laws, regulations, and ordinances.                                                      
  • Performs other related duties as required.

KNOWLEDGE/SKILLS/ABILITIES:

  • Demonstrated basic familiarity with PC hardware and software support.
  • Demonstrated working knowledge of Microsoft applications, operating systems, and client connectivity.
  • Good oral, written, and interpersonal communication skills.
  • Ability to work a flexible work schedule and travel periodically.
  • Demonstrated ability to interact effectively in a multicultural environment.
  • Ability to pass a pre-employment background check.
  • Demonstrated knowledge in one or more of the following areas: post-secondary educational systems, North Slope Borough [NSB] institutions and organizations; Iñupiat culture, language, values, and traditions.
  • Ability to interpret and represent North Slope community values, customs, and beliefs for the College.
  • Ability to interpret and represent College actions and western institutions to the North Slope community.
  • Ability to support Iḷisaġvik College’s mission.

EDUCATION//CERTIFICATES/TRAINING [Required]:

  • High school graduate or equivalent.
  • Information Technology Certification in Microsoft, Cisco, Comptia, or equivalent.
  • 2 years customer service experience.

EDUCATION/CERTIFICATES/TRAINING [Preferred]:

  • Associate degrees or equivalent.     
  • Valid Driver’s License.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand, walk, use hands to finger, handle or feel objects, tools, controls, and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl and talk and hear; The employee is occasionally required to climb or balance, and may occasionally drive a vehicle. The employee must be able to lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

ENVIRONMENTAL CONDITIONS: The environmental conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and the employee is regularly required to work indoors with a usually moderate noise level in the work environment.

BENEFITS:

Leave - 16 paid holidays and up to 36 days of paid leave

Retirement - Iḷisaġvik College is a public employer whose employees contribute to the State of Alaska, Public Employees Retirement System.

Health Insurance - Iḷisaġvik College is self-insured and Meritain Health is the health insurance third party administrator. Iḷisaġvik College offers health insurance to our employees with a no cost premium, and $50/month for each additional dependent and a low cost annual deductible of $200 for employee only and $600 for family.

Life Insurance - Iḷisaġvik College offers Life Insurance and Accidental Death & Dismemberment coverage through Guardian Life to employees at no cost to the employee in the amount of $100,000/per benefit.

Additional supplemental or voluntary retirement, life insurance, disability benefits offered. 

 [If any questions, please contact jobs@ilisagvik.edu ]

- IỊisaġvik College is a Drug Free Workplace and Equal Opportunity Employer -