Receptionist

$15.00 hourly
  • Tohono O'odham Community College
  • Sells, AZ, USA
  • Jul 16, 2021
Full time Admin-Clerical Customer Service Entry Level

Job Description

Job Title: Receptionist

Reports To: Dean of Student Services

Status: Full time/ Regular / Non-Exempt

Salary: $15.00 an hour

SUMMARY: The receptionist operates the PBX or multi-line telephone system to answer incoming calls, directs callers to appropriate personnel, and performs general clerical duties. The Assistant will support the T-So:son (Our Core Values) including T-Wohocudadag – Our Beliefs, T-Apedag – Our Well-Being, T-Pi:k Elida – Our Deepest Respect and I-We:mta – Working Together.

 

ESSENTIAL DUTIES:

  • Retrieves messages from voice mail and forwards to appropriate personnel;
  • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department;
  • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable;
  • Answers questions about the Tohono O'odham Community College and provides callers with address, directions, and other information;
  • Greets and welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel; Monitors visitor access;
  • Provide College wide tours to visitors;
  • Receives, sorts, and routes mail, and maintains and routes publications;
  • Maintains fax machines, assists users, sends faxes, and retrieves/routes incoming faxes;
  • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary;
  • Performs other clerical duties as needed, such as filing, photocopying and collating;
  • Runs errands as needed;
  • Perform other job related duties as assigned.

Requirements

TRAINING AND EXPERIENCE:

Minimum Qualifications:

  • Must have a high school diploma or equivalent;
  • Three to six months related work experience and/or an equivalent combination of education and experience.
  • Basic knowledge of word processing software.

Additional Consideration May Be Given To Individuals with the Following Qualifications:

  • Ability to speak and understand O’odham and/or Spanish.
  • Knowledge and understanding in the history and contemporary issues facing Native people.

LICENSING REQUIREMENTS :

  • Valid Arizona Driver’s license with no DUI's or major traffic offenses within the past year.

KNOWLEDGE:

  • Customer service principles;
  • Is consistently at work and on time; ensures work responsibilities are covered;
  • Demonstrates attention to detail and follows through on commitments; Maintains confidentiality; remains open to others’ ideas and tries new things;
  • Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in a group problem solving situation;
  • Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments;
  • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds effectively to questions;
  • Writes clearly and informatively; Edits work for spelling and grammar;
  • Shows respect and sensitivity for cultural differences; Treats people with respect regardless of their status or position;
  • Follows policies and procedures; supports the college’s goals and values; Reports potentially unsafe conditions;
  • Follows instruction; responds to direction from immediate supervisor; Completes tasks on time or notifies appropriate person with an alternate plan;
  • Seeks increased responsibilities; Asks for and offers help when needed.

SKILLS:

  • Using a computer and related software applications;
  • Providing customer service;
  • Filing and maintaining records and files
  • Processing information utilizing established procedures;
  • Using modern office equipment;
  • Maintaining office equipment;
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.