IT Support Technician

$19.50 hourly
  • Tohono O'odham Community College
  • Sells, AZ, USA
  • Apr 29, 2021
Full time Consultant Information Technology Telecommunications

Job Description

Job Title:        IT Support Technician I ( 1 Open Positions)

Reports To:    IT Manager

Status:           Full-time/ Regular/ Hourly

Salary:           $19.50 an hour

 

Summary: The IT Support Technician I is responsible for performing complex IT support functions that could include; troubleshooting and repairing hardware and software problems; performing simple and complex installations and updates; training and supporting system users; monitoring and maintaining databases; and creating procedural documentation. The IT Support Technician will support the T-So:Son (Our Core Values) including T-Wohocudadag – Our Beliefs, T-Apedag – Our Well-Being, T-Pi:k Elida – Our Deepest Respect and I-We:mta – Working Together.

ESSENTIAL DUTIES:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware;
  • Track, and maintain complete computer inventory list;
  • Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities;
  • Provides support utilizing all available tools, including remote access support and other tools;
  • Interacts and communicate with users to fulfill IT requests, document, track and monitor and resolve issues on a timely manner;
  • Installs, maintains and repairs telecommunications components to ensure the network is functioning at peak efficiency;
  • Set up, configure, and maintain network printers;
  • Installs, tests, monitors, upgrades, troubleshoots and repairs computer systems, networks and peripherals;
  • Manage, maintain user account information, including rights, security and systems groups; and related objects;
  • Relies on established guidelines and instructions to perform daily job functions;
  • Performs other duties of a similar nature or level.

TRAINING AND EXPERIENCE:

Minimum Qualifications:

  • Associate's degree from an accredited college or university with a degree in computer science, information technology, web design, programming, or related field; and/or related two years of IT experience.

Additional Consideration May Be Given to Individuals with the Following Qualifications:

  • Ability to speak and understand O’odham and/or Spanish.
  • Knowledge and understanding in the history and contemporary issues facing Native peoples.

 

LICENSING REQUIREMENTS

  • Valid Arizona Driver’s license with no DUI's or major traffic offenses within the past year.
  • Must successfully pass a background check and fingerprint clearance.

 

KNOWLEDGE:

  • Computer programming languages;
  • Industry tools and processes;
  • Website and technology analysis and design principles;
  • Client/server environments;
  • Networks;
  • Operating systems; Windows OS, Apple iOS, Apple OS X, and Linux.
  • Research methods;
  • Customer service principles;
  • Applicable hardware and software.

 

SKILLS:

  • Analyzing problems and recommending appropriate solutions;
  • Communicating technical information to a non-technical audience;
  • Testing and debugging applications;
  • Providing customer service;
  • Conducting research;
  • Troubleshooting technological problems;
  • Programming applications;
  • Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
  • Self-Motivated with a Desire to Advance
  • Strong communication and organizational skills