Student Retention and Services Director

$55,000 yearly
  • Institute of American Indian Arts (IAIA), Santa Fe, NM, USA
  • Nov 18, 2020
Full time Education

Job Description


Reporting to the Chief Admissions/Student Success Officer, is responsible for managing the student ADA compliance; retention programs by supporting students who are at risk of failure at IAIA. Responsibilities also include coordinating, supporting and documenting the Learning Lab (tutoring services).  Management of the Learning Lab in support of the successful achievement of students. Incumbent is charged with paying specific and targeted attention to first year students and those enrolled in developmental courses, which include the hiring and supervision of Learning Lab specialists (tutors). The incumbent will oversee IAIA’s ADA program, for students and assists with the planning for the annual events. The incumbent will promote excellent communication and close collaboration with faculty to support the needs for academic success of students.  The Accessibility Director will support the IAIA mission, vision and core values.



  • ADA Program, which includes but is not limited to the following:
    • Facilitate the day-to-day running of the ADA program.
    • Oversee the administration of IAIA’s ADA program for students.
    • Develop policy, procedure and work as a team member of the ADA Committee to ensure IAIA is in compliance with the American Disabilities Act including the ADA Comprehensive Plan for Improvement.
    • Lead ADA Liaison for students and faculty regarding ADA accommodations.
    • Provides students and staff ADA training and workshops throughout the semester.


  • Learning Lab, which includes but is not limited to the following:
  • In conjunction faculty, train designated writing specialist tutors(s) as facilitator(s) of specialized

grammar and writing instruction for students enrolled in Developmental courses.

  • Collect qualitative and quantitative data to assess the effectiveness of the learning lab and oversee functioning of the physical environment of the learning lab.
  • Create staff schedules, update and develop standard procedures, policies for the Learning Lab.
  • Establish effective and efficient modes of communication between Learning Specialists and faculty, organizing textbooks or supplementary materials for the Learning Lab.
  • Collect, organize, and assess relevant retention data on student learning and participation in the Learning Lab.
  • Prepare informational materials and promote the Learning Lab to IAIA students and faculty.
  • Prepare agendas for Learning Lab staff meetings and conduct meetings at regularly scheduled times.
  • Develop, collect, maintain and/or revise resource materials in print and/or electronic form of the Learning Lab (including learning outcomes, assignments, syllabi,
  • Assess writing instructional needs of students in academic courses and develop pedagogical and curricular strategies to meet those needs for work in the learning lab.
  • Hire, train, supervise and evaluate Learning Specialists as facilitators of small-group and one-to-one writing instruction and math tutoring.
  • Collaborate and communicate with faculty to assess student learning needs for each department and work to align learning lab strategies to enhance student learning in all academic departments.
  • Maintain liaison with units on campus that are key stakeholders in writing and learning improvement, which includes but is not limited to the following:


  • Supervise Student Success Advisor, which includes assessment of all related retention programs, objectives and assigned outcomes.


  • Directly manage the Early Alert Notification/Excessive Absences Intervention program, which includes but is not limited to the following:
    • Daily tracking of attendance via Empower.
    • Provide direct communications regarding early alerts to faculty/advisors/BIT Committee to address student needs.
    • Provide clear communications through notification strategies with students, faculty and advisors and work with campus committees to be proactive on student issues to increase retention.
    • Provide strategies on intervention for retention and provide retention reports as needed and requested.
  • Function as Test Administrator for the college’s placement testing with Accuplacer exam for Math/English/Reading for potential and incoming students through Accuplacer exam.
  • Perform other duties as assigned/required.



Master’s degree in Counseling, Education, Social Work or a related field and minimum five (5) years of experience in higher education of comparable scope, such as teaching and/or academic support.



Experience meeting the developmental learning needs of college students in English and/or Math. Experience working with Native American students and communities.



  • Ability to supervise, lead, direct, motivate and manage the staff and services of the Learning Lab and the Student Success Advisor.
  • Ability to develop a systematic approach for meeting the daily needs of students utilizing the Learning Lab staff.
  • Ability to organize and maintain systematic files and other information generated for/by the Learning Lab and its services.
  • Ability to address accurately and in a timely manner the ADA requests and/or needs of eligible IAIA students.
  • Ability to prioritize assignments to ensure they are completed in a timely manner.
  • Ability to work effectively and efficiently without close supervision.
  • Ability to be a self-starter; highly self-motivated to improve programs and processes, such as the annual Student Success Summit or other SSC events.
  • Ability to respond to requests in a timely manner.
  • Ability to function effectively and efficient well as part of a team.
  • Demonstrated experience working in a deadline-driven environment.
  • Must have exceptional and courteous interpersonal skills, which fosters a collaborative, safe and engaging learning environment.
  • Must have excellent written and oral communication skills.
  • Must have proficient knowledge Microsoft Word, Excel, email, and the internet.
  • Must have demonstrated knowledge of general office procedures and general office equipment.
  • The employee must adhere to appropriate professional standards of conduct and ethics, including:

o Confidentiality

      o Integrity, and honesty

  • Ability to comply with management directives o Adaptive to a changing work environment
    • Ability to cooperate with a wide range of audience, which includes demonstration of mutual-respect at all times with others.
    • Participate in meetings as required.



  • Extensive interpersonal interactions with a wide range of individuals in a leadership and team organizing role.
  • Communication functions include creating effective meeting agendas, meetings and documentation of Learning Lab activities and services.
  • May sit at a desk for extended periods of time
  • Ability to reach for, grasp and extend hand or arm in any direction as part of completing essential administrative tasks.
  • Ability to effectively utilize a keyboard/computer for extended periods of time
  • Communication skills using the spoken and written word at the collegiate level
  • See, view and/or review a wide range of information effectively/efficiently, related to academic/tutoring services.
  • Ability to receive, interpret and respond to information communicated in various forms (verbal, written, etc.)
  • This description is a general statement of required major duties and responsibilities performed on a regular or continuous basis.
  • There may be other duties as assigned.
  • Management has the authority to change/augment/revise the function and duties of this position, with or without notice.
  • This job description does not constitute an employment agreement.