Director of Operations, Financial Aid - University of North Texas

  • Spelman Johnson
  • Denton, TX, USA
  • Oct 30, 2019
Full time Finance

Job Description

Since 1890, the University of North Texas (UNT) has been a catalyst for the transformation of its students and the North Texas region. UNT is dedicated to providing an excellent educational experience to over 39,000 diverse students while fueling the intellectual, economic, and cultural progress of one of the fastest-growing and most dynamic regions in the United States. A student-focused public research university with an emphasis on sustainability, UNT offers 105 bachelor’s, 88 master’s, and 37 doctoral degree programs, many nationally and internationally recognized. Located in Denton, approximately 36 miles north of Dallas and Fort Worth, UNT is one of the region’s largest and most comprehensive universities. It is classified as a Carnegie Tier One research institution, with 3,700 dedicated full-time faculty and staff members focused on helping students succeed, and more than 425 student organizations, 42 fraternities and sororities, and 137 academic and honor societies.

Reporting to the executive director of student financial aid and scholarships (SFAS), the director of operations, financial aid, directs all strategic and operational day-to-day activities relative to financial aid processing operations, grant and loan operations. The annual financial aid expenditures at UNT exceed $390 million, including $50 million in scholarship funds. The director is responsible for compliance with all applicable federal, state, and institutional regulations and policies. The director is expected to provide vision, leadership and management to the operations team and will supervise assistant directors of processing, grants and loans as well as team members. The director will work continuously to enhance and implement operations to support the goals of the university, division and department, and will evaluate, identify and implement business practices and system processing enhancements to increase efficiency and provide superior customer service to all students. In addition, she/he will direct all aspects of the enterprise information system (Oracle/PeopleSoft) and direct the project portfolio in conjunction with Information Technology Shared Services (ITSS) and SFAS management level staff, including the coordination and testing of relevant Oracle/PeopleSoft updates and the review of set up tables to identify programming changes for new aid year processing. The director is responsible for all functions relative to developing, allocating and monitoring budgets with state and institutional financial aid programs, developing, overseeing and participating in new internal and external initiatives and special projects and will serve in a leadership role within the office, division and university. The director serves as a key liaison to university administrative, academic, and division offices regarding SFAS operations and administration and will represent the office throughout campus and at external events.

A bachelor’s degree (master’s preferred) and substantial documented progressive professional experience in a financial aid office are required. In addition, expert knowledge of general financial aid systems, policies and procedures, and federal and state financial aid regulations, as well as knowledge of basic management skills and counseling techniques, will be expected of the director. Sophisticated understanding and demonstrated experience with data reporting/analytical skills, and expert utilization of data and current industry technology in support of the division’s goals and responsibilities will be expected of the director.

The successful candidate will demonstrate a proven record of developing relationships and building rapport with internal and external academic and administrative constituencies and an unwavering commitment to delivering superior customer service. In addition, the successful candidate will have the experience to manage a dynamic team of three direct reports, and a total of nineteen team members, as well as oversee all training, supervision, professional development, and evaluation of staff to ensure a climate of collaboration and teamwork. Previous experience with the PeopleSoft student information system will be a plus.

Review of applications will begin December 4, 2019 and continue until the position is filled. A resume with an accompanying cover letter may be submitted via the Spelman Johnson website at Nominations for this position may be emailed to Kendra E. Dane at Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.

Visit the University of North Texas website at

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.